How to use our hair care products?

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Yes it is. We have taken additional steps to ensure our soapworks is a safe space for us to produce soaps by putting the following measures in place:  

• Reduced the number of person working at any one time.  
• Introduced additional cleaning routines with more frequent cleaning of high traffic areas.  
• Adapted the working environment to help ensure social distancing can be maintained at all times.

We are also working closely with our community to understand and answer any concerns that they have.

Due to the measures we’ve put in place to protect ourselves and the community, you will experience some adjustments in our delivery service. 

We will not allow pick-up orders to avoid potential cross-contamination between different families. Instead, we offer a free shipping to families living in the Corr na Móna, Clonbur, Ballinrobe and Headford area. All other deliveries will be shipped by regular mail. 

We will do our best to get your order to you as quickly as possible.

If you have any question, feel free to contact us by email or by using the contact form. info@coolinsoaps.com

We have high standards when it comes to making and packaging your order. However we are humans and mistakes occur from time to time. Please accept our apologies if you have received an incorrect or damaged product. We will do our best to resolve your query with speed, ease and with absolute minimal inconvenience.

We will review each case individually when considering the return of the product; in most cases we will require a picture to understand what happened and prevent it in the future. In most case, if your product is damaged we will propose to exchange it for a new one.

If you encounter any problem with your order, please contact us through our contact form or by email at info@coolinsoaps.com and we will answer you as quickly as possible.